- Cable via Numericable: Our cable connection at home works less than 50% of of the time. It's a 30 Mbps connection so it's fast for buying iTunes content when it is working. It's so unreliable though that I keep the computers connected to the stable but slow DSL instead. Over the past few days uptime has been less than 5%. Numericable ran a number of tests (while I paid for a EUR 20 mobile call to tech support) and they'll send someone to check it next Saturday.
- DSL via Free.fr: This is the real disappointment in terms of customer service. We use this line (essentially 1 Mbps) for almost everything because it has been reliable. It is our main fixed line telephone as well. The modem stopped synching on September 24th at around midnight. Free said they couldn't send someone to check it until October 7th - nearly 2 weeks later. That means our fixed line phone is down until then. The last time this happened our connection was out for 3 weeks because of a problem at the DSLAM.
Broadband operators really need to be better than this. We rely on these connections too much to have them stop working for weeks at a time. It makes me nervous to be a dark fiber provider which partners with an ISP because I don't want the residents coming and throwing their modems through my windows if their phones stop working for three weeks.