The reason I thought of fSONA was because I had fairly good contact with their company in my previous job. They found an interesting niche and their marketing team was always very helpful at providing me with case studies and background information when I needed it.
Now, fast forward a few years and I'm calling as a possible client - not as an analyst. I visited their site and there was no pricing information. I waited until evening my time (in Paris) and called their US/Canadian numbers to speak with the sales department. They didn't answer and I was routed through to an outsourced answering service which offered to take a message. I gave them my information and then was hit with his doosie of a question:
The first thing I though of was Clark W. Griswold's experience with the mechanic in "National Lampoon's Vacation".
I called back for four days straight and they don't seem to be answering their phones. Each time I leave a message for them to call me and I still haven't heard from them. It's too bad because their marketing team really stood out for how hard they worked to raise the company's visibility. Now they seem like a company that can't manage answering their own phones in the sales department. Ouch.
It certainly doesn't seem like a good sign for fSONA.